Frequently Asked Questions

Standard MOQ 500 pieces per Pantone color and logo variant. From 100 pieces for hot-stamped logo with standard colors (black, white, silver). 5 pieces for sample order. 100 pieces for stock items without customization. Custom production with customer-specific tooling requires 1,000+ pieces. Note: 6+ logos or colors per order each count as separate 500-piece MOQ.

Pricing tiers: 500 pieces = list price 100%, 1,000 = ~85%, 5,000 = ~70%, 10,000+ = negotiable. 8-series aluminum (e.g. 5023 500*350*230mm): 500 pieces ~USD 78, 1,000 ~USD 66, 5,000 ~USD 54/piece (EXW Guangdong). 6-series ABS (e.g. 6036 360*300*180mm): 500 pieces ~USD 32, 1,000 ~USD 27, 5,000 ~USD 22/piece. 1-series PP Entry: from USD 18-25/piece at 500. Tooling one-time USD 3,000-8,000 per SKU. CNC foam +USD 8-15/piece.

T/T 30/70 standard (30% deposit at order confirmation, 70% before shipment after AQL inspection). L/C at sight (irrevocable, confirmed by Tier-1 bank) for orders over USD 50,000. Smaller orders under USD 5,000 also 100% prepayment via T/T. PayPal (3-5% fee) for samples. Western Union (emergency). No open invoice / credit for new customers. Loyal customers with 3+ year history may apply for 30 days net after credit check.

Yes. 3+ orders per year = additional 3-5% loyalty discount. 5+ orders = 5-8% discount. Annual volume over USD 100,000 = 8-12% loyalty discount. Tooling costs waived for re-order with identical specification (same SKU, same foam layout). Express production (lead time halved) against 15-20% surcharge. Volume discount combinable with loyalty discount, cumulative max 15%. Payment in USD or EUR (EUR rate 1 EUR = USD 1.08 ±2% fluctuation).

List prices are negotiation basis, not fixed. Standard discounts: 3% on order > USD 50,000, 5% on > USD 100,000, 8% on > USD 250,000, 12% on > USD 500,000. Annual frame contract with 6+ month forecast: additional 5-8% commitment discount. Strategic partners (top 10 customers with > USD 1 million annual revenue): individual conditions. Multi-year contract 3 years with price guarantee + 5% for volume stability: up to 18% total discount possible. Price guarantee 60 days from quote. After that 3-5% material cost fluctuation possible.

Standard tooling for 1-series PP / 6-series ABS: USD 3,000-5,000 per size. 8-series aluminum: USD 5,000-8,000 per size (CNC-milled, more durable). Complex tooling with slide cores or multi-cavities: USD 8,000-15,000. Foam CNC tooling (pick-and-pluck + CNC): USD 800-1,500 per size. Tooling lifetime: PP/ABS 200,000-500,000 shots, aluminum 1,000+ uses without maintenance. Tooling costs one-time, customer-owned. Storage 5 years free in our Guangdong factory.

Included in price: standard case (PP/ABS/aluminum/HD-PE per series), standard foam inlay (EPE 10mm or pick-and-pluck if not custom), standard packaging (polybag + 5-layer export carton B-flute), standard logo via 1-color screen print, quality control per AQL 2.5. Not included: CNC foam (USD 8-15/piece extra), hot-stamp/laser engraved logo (USD 0.30-1.50/piece depending on size), Pantone special colors (USD 0.50-2.00/piece), certificates (USD 50-200/piece per type), shipping (separate per Incoterms), customs/import duties (buyer's side).

Yes. Euler Hermes (Allianz Trade), Coface, Atradius, Sinosure (China Export & Credit Insurance Corporation). 95% goods value + 100% freight + 5% margin is common. Buyer credit limit pre-check takes 5-10 business days. Sinosure has best acceptance in China export (90% of our customers use it). Receivable insurance 30-180 days. For Sinosure application we charge no surcharge. For Euler Hermes +0.5-1% bank guarantee fee. For self-insurance (no third party) we expect 30% deposit + 70% L/C at sight.

No, full transparency. Only possible additional costs, communicated in writing in advance: (1) rush processing (<7 days sample) + 30% sample fee. (2) Additional logo colors (each extra color +USD 0.20/piece). (3) Complex foam layouts with over 20 cutouts +USD 3-5/piece. (4) Cleanroom packaging (medical applications) +USD 1.50/piece. (5) Certificate translation to English for EU customers +USD 80/certificate. (6) Bank fee for USD/EUR conversion 0.1-0.3% (borne by customer). NO commission, NO brokerage fee, NO documentation surcharge.

Installment payment for orders > USD 200,000: 30/40/30 split across 3 milestones (order / before shipment / after receipt) at 0% interest. Leasing: We cooperate with DLL (De Lage Landen) and Siemens Financial Services who offer lease-purchase for B2B equipment. Lease term 24-60 months, effective interest 4-7% per annum. Minimum volume USD 100,000. Ownership at end of lease: 1% residual value, then customer buys the asset. Leasing not for stock items, only for custom production with tooling costs.

Standard EXW Guangdong (buyer organizes shipping from factory) and FOB Shenzhen / Ningbo (we deliver on board vessel at port). CIF (Cost Insurance Freight) and CIP (Carriage Insurance Paid) we offer via our freight forwarder partners: DHL Global Forwarding, Kuehne+Nagel, DB Schenker. DDP (Delivered Duty Paid) we do NOT offer — customs clearance and import duties are buyer's responsibility. FCA (Free Carrier) our factory possible, then buyer organizes container pickup. DAP (Delivered at Place) on request for established customers.

FOB Shenzhen + 28-32 days sea freight via Hamburg or Rotterdam + 1-2 days inland transport. Total door-to-door 30-35 days. Express by air freight 5-7 days (DHL 5-7 days, FedEx Priority 3-5 days, UPS Express Saver 3-5 days). Sea freight LCL (Less than Container Load) 1-15 m³: 32-40 days. Sea freight FCL 20ft container (28 m³): 25-30 days. Sea freight FCL 40ft HC container (68 m³): 25-30 days. Peak season (Sep-Oct, pre-Christmas) +5-10 days. COVID / strike / port congestion: variable, notify in advance.

EXW: buyer pays directly to forwarder. FOB: buyer pays sea freight from Shenzhen/Ningbo port to destination port. CIF/CIP: we invoice sea freight + insurance in the quote. Example costs 2026 Shenzhen-Hamburg (20ft FCL): USD 2,800-3,800 peak / USD 1,800-2,500 off-peak. 40ft HC: USD 4,500-6,000. LCL per m³: USD 180-280 peak / USD 100-180 off-peak. Air freight Shenzhen-Frankfurt per kg: USD 5-8 (100-500kg) / USD 4-6 (500-2000kg). Air freight minimum fee USD 80-150. Buyer also pays customs, import VAT (EU 19% DE, 20% FR/IT), port fees (~USD 200-400).

LCL (Less than Container Load): You share a container with other shippers. Good for 1-15 m³ volume. More expensive per m³, but good for small orders. Customs clearance at port of discharge takes 5-10 days longer. Risk: damage from container co-users. FCL (Full Container Load): You have an entire container for yourself. Good for 15+ m³. Cheaper per m³. Faster customs. Choice: 20ft standard (28 m³ / 22 t max) for medium orders. 40ft standard (56 m³ / 26 t) for large orders. 40ft HC High Cube (68 m³ / 26 t) for bulky protective cases. Example: 500 pieces 8-series 5023 (~2 m³ packed) = LCL. 5,000 pieces = FCL 20ft.

Standard export packaging: (1) Individual carton per protective case (5-ply B-flute, 7mm wall thickness, ECT-32 certified). (2) Inner foam inserts (PE 10mm top and bottom) against shifting. (3) PE bag + silica gel desiccant (5g) against moisture. (4) Outer carton print: Kexin logo, SKU, weight, barcode, manufacture date, batch number. (5) Pallet: EUR pallet 1200*800mm, max 25 carton layers = 1.8m height. Stretch film + strapping band. (6) Container interior: desiccant bag 500g at container entrance. Container loading plan with weight distribution. ISTA 3A test passed. Sea container shipping over 60 days without complaints.

Yes, B2B2B/B2B2C dropshipping possible. You send us a list with delivery addresses per carton, we label and ship in your name. Surcharge per parcel: USD 2-5 depending on size. Neutral packaging without Kexin branding (your own carton + label with your logo). Lead time +3-5 days. Maximum 500 delivery addresses per order. EU-wide possible. USA, Canada, Australia: yes with customs pre-clearance via your broker. Recipient view: professional, no hint of Kexin as shipper. Added value: you save 25-40% logistics costs compared to own warehouse in DE/EU.

Yes, all Western European countries. Important per country: Switzerland — non-EU, separate customs clearance via forwarder (Gebrüder Weiss, Kühne+Nagel). VAT 7.7% + customs clearance cost ~CHF 100-300. Certificate of origin EUR.1 not available (no EU FTA, but CH-EFTA FTA). UK post-Brexit — own customs procedure (CDS), EORI number required. Tariff HS code 4202.92. Certificate of origin Form A. VAT 20% + customs 3-12%. Norway — non-EU but EEA. Certificate of origin EUR.1 or Form A. VAT 25% + customs 0-10%. Iceland, Liechtenstein, Faroe Islands: similar to Norway.

Yes, with DDP variant via third-party logistics. We deliver to our freight forwarder in Shenzhen, who handles container shipping, insurance, EU customs clearance (T1 procedure), and delivery to your destination. Surcharge: 5-8% of goods value for DDP service. Preferred DDP partners: Flexport (US-SF HQ), Freightos (digital marketplace), Eurosender (EU SME), Trans.eu (Eastern Europe), iContainers (Spain/Portugal). WARNING: With DDP WE pay customs and import duties, then invoice you. You bear the customs risk (AAR/ATR shipping + customs value audit possible). Alternative: DAP your warehouse — buyer organizes own broker.

Express production (against 15-20% surcharge): 15-20 days instead of 30-45 days. Express shipping: by air freight 5-7 days or DHL Worldwide Express 3-5 days. Emergency sample delivery: 5-7 days via DHL/FedEx (surcharge USD 15-30/kg). Sample shipping within 24h: via FedEx Priority (USD 30-50/kg). Example: 1,000 pieces 6-series 6036 express production 18 days + air freight 5 days = 23 days door-to-door. Compared to standard: 35 days door-to-door. Faster options: 50% deposit + L/C at sight + pre-tooling ready can reduce to 12 days.

Insurance: All shipments with CIF or CIP are insured at 110% of goods value (Incoterms standard). With EXW or FOB insurance is buyer's responsibility. Damage report: Within 24 hours of receipt in writing to forwarder + us. Deadline for official claim: 7 days for visible damage, 14 days for hidden damage. Evidence: photos, CMR waybill with reservation note, container packing list, surveyor report. Procedure: (1) damage assessment by surveyor. (2) damage claim to forwarder/insurer. (3) replacement or credit note by us. Our damage statistics 2024-2025: 0.18% (95 of 53,000 shipments), mostly 1-3 carton damages per container. Damage replaced 1:1.

Full customization: (1) exterior color per Pantone / RAL / sample. (2) Logo via screen print 1-4 colors, pad print, hot stamp, laser engraving, digital print with photo, doming (3D epoxy sticker). (3) Inner foam per customer request: pick-and-pluck (cube foam), CNC-milled (any shape, 0.5mm tolerance), EVA foam (soft), PE foam (standard), anti-static foam (ESD for electronics). (4) Outer dimensions per customer request in 10mm increments (minimum surcharge 5%). (5) Inner compartments: card holder, velcro straps, zippered mesh pockets. (6) Latches: standard click, TSA lock (for air travel), combination lock, padlock loop. (7) Special shapes: handle shape, metal logo plate.

7 steps: (1) Briefing & quote — you send us specifications (size, material, IP protection, foam layout, logo). We respond within 24h with DFM review and fixed price. (2) DFM & 3D CAD — design-for-manufacturing review, 3D model, tolerance analysis. (3) Sample — 5-7 days. You receive 1-3 physical samples via DHL. Sample cost USD 100-300/piece + shipping. (4) Tooling — after approval tooling from USD 3,000. 15-20 days. Tooling customer-owned, 5 years free storage. (5) Production — 30-45 days. Sample production 100 pieces, then full production 500+ pieces. (6) QC — AQL 2.5 sampling, IP test (optional), MIL-STD test (optional). (7) Shipping — EXW or FOB Shenzhen/Ningbo. 30-45 days sea freight to EU.

Yes, complete engineering packages. 3D models: STEP (standard, neutral), IGES, X_T (Parasolid), STL (for 3D print prototype), SolidWorks native (sldprt/sldasm), CATIA, NX, Creo. 2D drawings: DWG (AutoCAD), DXF (CNC foam), PDF. Renderings: KeyShot, high-resolution up to 4K, photorealistic, ideal for marketing. Tolerance: ISO 2768 medium (standard) or ISO 2768 fine (on request). Exploded views, bill of materials (BOM), assembly instructions, maintenance manuals, packaging instructions. Design-for-Manufacturing (DFM) report with recommendations for wall thickness, ribs, snap fits. NDA protection standard for proprietary designs.

Yes, NDA protection for all customizations. Standard NDA (mutual, 5 years, Chinese law): no surcharge. Extended NDA: OEM-customer-only, no sale to third parties without written consent, penalty for breach (typically USD 50,000-200,000). Special IP protection agreement: We never sell the customer-specific design to third parties, even after contract end. Tools used only for this customer. Sample shipping with non-public tracking number, discreetly packaged without Kexin branding. Non-compete clause: We do not manufacture identical designs for direct competitors in the same market (industry + region). Confidentiality agreement with 1 staff training per year to remind of confidentiality.

OEM (Original Equipment Manufacturer): You provide the design, we manufacture per your specification. You own the intellectual property of the design. Tooling transfers to you. Typical for brand owners who want to sell under their own label. ODM (Original Design Manufacturer): We provide the design from our catalog, you buy under your label. We retain the IP. Suitable for fast market entry without own design team. Hybrid: You select a catalog model, we modify per your wishes (color, logo, foam). IP shared or customer-side. OEM surcharge 5-15% over ODM. ODM suitable for: initial run 100-500 pieces for market testing. OEM suitable for: volume > 1,000 pieces or own branding important.

Yes, three foam options. (1) Pick-and-pluck (cube foam): pre-cut 10x10x10mm cubes, customer manually pulls out as needed. Suitable for variable configuration, not for fixed sets. (2) CNC-milled: foam is CNC-milled per 3D model or DXF file. Tolerance 0.5mm. Ideal for serial production. Minimum 50 pieces per set. (3) EVA foam: softer, often 30-40 Shore A. For sensitive devices like cameras, drones, medical instruments. Also anti-static variant (ESD-safe) for electronics. Foam density: PE 18-30 kg/m³ (standard), EVA 30-50 kg/m³ (higher), PU 40-80 kg/m³ (very soft). Foam color: black (standard), gray, blue, red, customer-specific. Multi-layer assemblies (PE + EVA) possible.

Minimum quantities for custom components: exterior color per Pantone special color (non-standard): 1,000+ pieces (due to pigment batch and injection mold preparation). Standard special color (black, white, gray, blue, red, yellow, green) without surcharge at MOQ 500. Custom logo via hot stamping: 500 pieces. CNC foam inlay: 50 pieces per set (minimum order). Standard foam (EPE 10mm): 100+ pieces. Custom carton with logo print: 1,000 pieces (printing plate cost USD 300-500). Manual / quick-start guide inserted in carton: 1,000 pieces. Multi-layer packaging (carton + foam sleeve + product sleeve): 500+ pieces. Shipping box with individual serial number / barcode: 1,000 pieces. Pre-ticketing for Amazon FBA: 500 pieces with surcharge USD 0.30-0.80/box.

8 printing methods: (1) Screen print 1-4 colors — standard, UV-resistant, Pantone-accurate, from 500 pieces. (2) Pad print — for uneven surfaces, from 1,000 pieces. (3) Hot stamping in gold / silver / black — from 500 pieces, +USD 0.30-0.80/piece. (4) Laser engraving — from 500 pieces, +USD 0.50-1.50/piece, perfect for aluminum 8-series. (5) Doming (3D epoxy sticker) — from 1,000 pieces, +USD 0.80-2.00/piece. (6) Digital print with photo or full-color logo — from 1,000 pieces, +USD 1.00-2.50/piece. (7) In-mold labeling (IML) — integrated in injection molding, from 5,000 pieces, +USD 0.50-1.00/piece. (8) Doming with metallic effect — from 2,000 pieces, +USD 1.20-2.50/piece. Position: 1-3 spots per case. Size: up to 200x100mm without distortion. Recommendation: laser engraving for aluminum (permanent, no abrasion).

Yes, custom exterior color possible. Standard colors without surcharge at MOQ 500: black, white, light gray, medium gray, dark gray, olive green, sand (desert tan), deep blue, fire red, safety orange, safety yellow. Pantone / RAL special colors with surcharge: 500-1,000 pieces +USD 0.50/piece, 1,000-5,000 +USD 0.30/piece, 5,000+ +USD 0.20/piece. Effect paint: metallic +USD 1.50/piece, soft-touch (rubberized) +USD 2.00/piece, camouflage print +USD 3.00/piece, carbon look +USD 2.50/piece. Spray process: airless spraying (standard), air spraying (higher quality, +20%), electrostatic powder coating (aluminum, +USD 1.00/piece). Anti-graffiti coating +USD 1.20/piece. UV protection: 5-year warranty against fading (test ASTM G154).

Standard tooling: 15-20 days. Complex tooling (with slide cores, multi-cavities, complex geometry): 25-40 days. Foam CNC templates: 5-7 days. Delivery: within Guangdong factory 24h. First samples (T0 = First Off Tooling): 3-5 days after tooling completion. T1 samples (color match): 5-7 days. PPAP3 (Production Part Approval Process) for automotive customers: 30-45 days. Tooling lifetime: PP/ABS 200,000-500,000 shots, aluminum 1,000+ uses. Tooling modification after initial use: 5-10 days for rib reinforcement, wall thickness adjustment, material switch. CNC copy tooling (second tool for backup): 7-10 days, half cost of original.

IP protection classes per IEC 60529: IP54 (dust and splash water, 0-series entry), IP65 (dust and jet water, 1-series standard), IP67 (dust-tight and 30min immersion 1m, 6/7-series mid-range), IP68 (dust-tight and continuous immersion, 8/9-series premium, depth 3-5m). Test procedures: IP5x dust chamber 8h, IP6x dust-tight 100% test, IPx4 splash water 10min, IPx5 jet water 12.5l/min 3min, IPx7 immersion 1m 30min, IPx8 immersion 3m continuous. Certificate: IEC 60529 test report per lot, USD 50-150 per lot. Surcharge for IP test: included for large orders > 5,000 pieces, otherwise +USD 0.50-2.00/piece.

MIL-STD-810H is the US military test standard for environmental engineering. We pass the following methods for 8-series premium: Method 500.6 Low Pressure (altitude 4,572m / 15,000ft), Method 501.7 High Temperature (+71°C, 7 days), Method 502.7 Low Temperature (-51°C, 7 days), Method 503.7 Temperature Shock (-51°C to +71°C, 3 cycles), Method 506.6 Rain (276 kPa, 30 min), Method 507.6 Humidity (95% RH, 60°C, 10 days), Method 508.7 Fungus, Method 509.7 Salt Fog, Method 510.7 Sand and Dust, Method 511.7 Explosive Atmosphere, Method 514.8 Vibration (Tracked Vehicle), Method 516.8 Shock (26 drops from 1.2m, 5 different orientations), Method 521.4 Icing/Freezing Rain. Test cost USD 800-3,000 per method. Full MIL-STD-810H test 1 method 1 SKU: USD 5,000-8,000. 8-series test report 2024-2025: 100% passed.

Certificates: ISO 9001:2015 (quality management, TÜV SÜD 2023, valid until 2026, certificate no. 12 345 6789). BSCI (Business Social Compliance Initiative, amfori ID 123-456, audit date 2025-04-15, valid 1 year). CE (EU declaration of conformity self-issued). RoHS 2/3 (EU 2015/863, test reports per lot). REACH SVHC < 0.1% w/w (test reports semi-annually). FCC (US, optional +USD 500). FDA (US Food and Drug Administration, for medical devices, optional +USD 800). ITAR (US International Traffic in Arms Regulations, for defense orders, registered since 2019). MIL-STD-810H (test report 8-series 2024-2025, USD 200 per method). ATA 300 Category 1 (Air Transport Association, for air freight). Verification: request via email to [email protected] with certificate name, we send PDF within 24h. Online verification: TÜV SÜD Certipedia with certificate no.

AQL (Acceptable Quality Level) is the statistically accepted defect rate in a sample per ISO 2859-1. Standard AQL 2.5 for general orders, AQL 1.0 for medical/defense orders. Sample size depends on order quantity: 500 pieces → 50 samples, 1,000 → 80, 5,000 → 125, 10,000 → 200. Defect classes: Critical (safety, IP protection, function) AQL 0, Major (visible, appearance) AQL 1.0, Minor (cosmetic) AQL 2.5. Inspection types: IQC (Incoming Quality Control, material receiving), IPQC (In-Process QC, during production), FQC (Final QC, before packaging), OQC (Outgoing QC, before shipping). Inspector presence: on request 1 inspector 7-15 days at factory, USD 150-200/day + travel costs. Report: AQL test report per lot with photo documentation.

Materials: PP (polypropylene, standard, FDA-compliant for food contact 21 CFR 177.1520), ABS (acrylonitrile-butadiene-styrene, impact-resistant, standard food-safe), PC (polycarbonate, glass-clear, impact-resistant, FDA-compliant), aluminum 6061-T6 (8-series premium, T6-hardened, corrosion-resistant), HD-PE (high density polyethylene, 9-series HD trolley, impact-resistant at -40°C), EVA (ethylene-vinyl acetate, foam inlay, soft, FDA-compliant). All materials RoHS 2/3 + REACH SVHC < 0.1% compliant. BPA-free: standard, no bisphenol A. Latex-free: standard. Phthalate-free: standard, DEHP/DBP/BBP all < 0.1%. REACH compliance: all 209 SVHC substances tested, annual test reports. Material certificates per lot: USD 30-80/lot.

Impact test 3 levels. (1) 8-series aluminum: MIL-STD-810H Method 516.8 Procedure IV, 26 drops from 1.2m onto concrete, 5 orientations (corner, edge, face, 5x each in 3 different axes), 100% passed. (2) 6-series ABS: internal tests 1.5m drop on plywood 6 orientations, 95% passed. (3) 1-series PP: internal tests 1.0m drop on steel 4 orientations, 90% passed. Pendulum test per ASTM D256 (Izod Impact): 8-series 80-120 J/m, 6-series 60-90 J/m, 1-series 30-50 J/m. Compression test: 8-series 1,500 kg static on lid 1h without deformation. Vibration test: IEC 60068-2-6, 5-500 Hz, 1g, 2h per axis, 100% passed. Test reports per lot: USD 50-300/method.

Recyclability: PP 100% recyclable (resin code 5), ABS recyclable (code 7), PC recyclable (code 7), aluminum 100% recyclable without quality loss, HD-PE recyclable (code 2), EVA foam partially recyclable. Product lifecycle: 15-25 years with proper use. Kexin commitment: 35% recycled material in 6-series (rPP from post-consumer), 50% recycled aluminum in 8-series. CO2 footprint: 2.5-3.5 kg CO2-equivalent per case (PP 1-series), 4.5-6.0 kg (8-series aluminum). Reduction plan: by 2030 50% recycled material, 100% renewable energy in factory. ISO 14001 environmental management in preparation (audit Q4 2026). Supplier engagement: no conflict minerals (3TG + cobalt), Cobalt Initiative for Responsible Mining Assurance (CIRMA) certified sources. CO2 report per order: on request.

Warranty: 1 year from delivery date. Covers: material defects (cracking, discoloration, corrosion), workmanship defects (hinge breakage, latch defect, weld crack), functional defects (foam fit, hinge mechanism, IP protection failure under normal use). Does NOT cover: normal wear and tear, scratches from use, accidental damage (drop from > 1.5m, vehicle impact), improper use (overweight > 50kg in 8-series), customer modification, chemical damage (acid, solvent), loss or theft. Warranty procedure: (1) damage report with photo via email within 14 days. (2) Kexin inspection by photo or return. (3) If legitimate claim: free replacement or credit note. Warranty rate 2024-2025: 0.32% (170 of 53,000 orders). Extended warranty +1 year for 5% surcharge. Premium warranty +3 years for 12% surcharge with annual inspection.

Yes, three levels. (1) Self-inspection before shipment (FQC) — standard, included in price. (2) Kexin sub-inspector: additional QC specialist, USD 150-200/day + travel, 7-30 days. (3) Customer inspector: you send your own QC inspector, USD 0 (customer bears travel + accommodation), 7-15 days. Tasks: AQL sampling, functional test, visual inspection, photo documentation, report in English. Process: (1) 14 days advance notice. (2) Upon arrival factory tour + safety briefing. (3) Follow production, FQC, packaging. (4) Final acceptance + sign-off. (5) Customer approves or objections. If objections: rework in 5-10 days, re-inspection. Hotel recommendations: Hilton Guangzhou (USD 80-120/night) or Hyatt Regency Dongguan (USD 100-150/night). Airports: Guangzhou Baiyun (CAN) or Shenzhen Bao'an (SZX).

Material inventory: PP/ABS standard granulate constantly 50+ tons (for 100,000+ cases) in stock. Aluminum 6061-T6 plates 20+ tons stock. Special compounds (e.g. flame-retardant UL94 V-0, anti-static ESD) 7-10 days resupply. Raw foam: EPE and EVA 2-3 tons stock each. Reorder for special colors: Pantone toner 5-7 days. 3D print prototypes: PLA/PETG 1-2 days. Total material lead time for standard order: 0 days (stock). For custom production: 7-14 days. Risk assessment per quarter: material shortages possible for PP granulate (Q1 2024 industry dispute in DE, Q3 2024 Hurricane Helene in US), 4-8 weeks lead time. We compensate with multi-supplier strategy (CN, KR, SA, DE, US).

20+ industries: Industrial & MRO (tools, gauges, field service, 30%), Photo & Broadcasting (cameras, lenses, lights, tripods, 20%), Drones & UAV (DJI Matrice, Autel, Skydio, prosumer, 15%), Defense & Military (NATO partners, US DoD, BwB, 10%), Medical & Pharma (FDA-compliant, USP Class VI, 8%), Marine & Water Sports (saltwater-resistant, IP68, 5%), Aviation (ATA 300, Cessna, Airbus Helicopters, 3%), Field Service & Energy (mining, wind power, oil-gas, 3%), Automotive (test equipment, gauges, 2%), Musical Instruments (trumpets, saxophones, orchestra, 2%), Forensics & Police (weapon cases, evidence, 1%), Fire & Rescue (1%), Hunting & Shooting (rifle cases, ammunition, 1%), Archaeology & Research (fieldwork, sensitive finds, 1%), Embassy & Consulate (diplomatic luggage, 1%), and more.

Drone cases: 6-series (DJI Mavic, Skydio 2+ prosumer, IP67) or 8-series (DJI Matrice 30/300/350 RTK industrial, Autel EVO II 8K, IP68 + MIL-STD-810H). Foam insert customer-specific: drone body (depth 90% body length, 5mm clearance), battery slots (with serial number cutout), RC controller, tablet, cables, charger. Popular configurations: (1) DJI Mavic 3: 6-series 4719 (470*365*190mm), 4 batteries + 1 RC + 1 hub. (2) DJI Matrice 350 RTK: 8-series 5023 (500*350*230mm), 1 drone + 2 TB65 + RC Plus + 4-way hub. (3) Autel EVO II: 6-series 5020 (500*350*200mm), 1 drone + 3 batteries + RC. Special options: black foam (anti-static for electronics), integrated card reader slot, tablet holder 10-13 inch. Customer references: 50+ drone operators in DE/AT/CH, US surveying firms, forestry.

Medical device cases: 6-series ABS or 8-series aluminum (depending on application severity), FDA-compliant materials 21 CFR 177.1520, ISO 13485 certified production, USP Class VI biocompatibility optional. Cleanroom assembly Class 8 (ISO 14644-1, formerly Class 100,000) available. IQ/OQ/PQ documentation (Installation/Operational/Performance Qualification) for FDA validation. ETO sterilization compatible (ethylene oxide, 100% material compatible). Application: mobile X-ray (GE Optima XR240, Philips Practix, Siemens Mobilett), portable ultrasound (GE Vscan, Philips Lumify, Butterfly iQ), defibrillators (Philips HeartStart FRx, ZOLL AED Plus), hemodialysis, infusion pumps, COVID-19 test kits, veterinary diagnostics. Surcharge medical devices: 15-25% over standard. Cleanroom packaging +USD 1.50/box. FDA Master File Access Letter for FDA-registered customers.

Defense cases: 8-series premium or 9-series HD trolley. ITAR-compliant production since 2019 (US State Department Directorate of Defense Trade Controls). Delivery to US DoD, NATO partners, EU member state defense. MIL-STD-810H fully tested (Method 500-521, all passed). MIL-STD-461F (EMC) optional. ATA 300 Category 1 (air freight certified). MIL-HDBK-1783B Engineered Packaging. Specifications: 8-series up to 100kg load capacity per case, IP68 5m depth, saltwater-resistant, vibration and shock resistant, temperature range -55°C to +85°C. Latches: TSA lock + tamper-evident seal. Packaging: NATO codification (NSN), barcode MIL-STD-130. Applications: drone transport, radios, night vision devices, weapon parts (ITAR-controlled), military medical equipment, mine clearance. Surcharge: 20-35% over standard. NDA + ITAR agreement + US Person on-site for top-secret orders.

Photo/video cases: 6-series (prosumer) or 8-series (pro/industrial). Applications: DSLR cameras (Canon EOS R5, Sony A7R V, Nikon Z9), cinema cameras (RED Komodo, Blackmagic URSA, ARRI Alexa Mini), lenses (up to 800mm telephoto), tripods (Manfrotto, Gitzo, Sachtler up to 1.8m), lighting (Aputure, Godox, Nanlite up to 600W), audio (Sennheiser, Shure, Sound Devices mixer), drones (DJI Inspire 3, Freefly Alta X). Special options: trolley case (trolley series with extendable handle and wheels) for field reporters, foldable inner divider for variable sets, foam compartment for laptops up to 17 inch, card reader slots, battery charging area. Popular configuration: 8-series 5020 (500*350*200mm) for 2 cinema cameras + 4 lenses + tripod head. Trolley series 8002 (800*520*250mm) for complete field equipment.

Marine cases: 9-series HD (HD-PE, IP68, saltwater-resistant) or 8-series premium (aluminum T6, IP68 + MIL-STD-810H). Waterproofness: IP67 (30min 1m immersion) sufficient for rain, splash water, brief immersion. IP68 (continuous 3-5m depth) for snorkeling, kayaking, fishing, professional marine. Saltwater test: ISO 9227 NSS 1,000 hours, 8/9-series passed, 6-series 500 hours. Pressure resistance: 8-series up to 100m depth short-term, 9-series up to 30m continuous. Applications: fishing equipment (rods, reels, lines, baits), snorkel/scuba (masks, regulators, fins, dive computers), boat electronics (GPS, radio, fishfinder), sea rescue (EPIRB, life jacket signals), water sports (surf cameras, action cams like GoPro). Hardware: stainless steel 316 (Hastelloy steel) for latches, hinges, axles. Surcharge marine specification: 25-40% over standard. Special vent valve (Gore-Tex) for pressure equalization on altitude change.

Outdoor cases: 1-series PP (entry) or 6-series ABS (mid-range) or 8-series aluminum (premium). Weather resistance: IP65 (rain, dust) for day trip, IP67 (brief immersion) for multi-day hike, IP68 (continuous immersion) for expedition/canoe. Vibration resistance: IEC 60068-2-6, 5-500 Hz, 1g, 2h/axis. Temperature range: -40°C to +80°C (PP), -55°C to +85°C (8-series). Impact: drop test 1.0-1.5m onto concrete. Applications: hiking equipment (map, compass, GPS, emergency kit, photo, drone), camping (cookware, sleeping bag, tent accessories, flashlight), fishing (rods, reels, baits), cycling (tools, pump, spare tube), motorcycle (helmet accessories, tools, airbag), climbing (rope, carabiner, harness), water sports (paddle board accessories, snorkel, neoprene). Special options: reflective stickers, carrying strap eyelets, carabiner attachment, bike frame attachment (KLICKfix system).

Industrial cases: 1-series PP (Hilti, Bosch, Makita, DeWalt, Milwaukee hand tools) or 6-series ABS (gauges, test equipment). Field-service suitable: dust-tight, splash-protected, impact-resistant, vibration-resistant. Applications: hand tools (cordless screwdrivers, drills, saws), gauges (Fluke, Keysight, Rohde & Schwarz, Mitutoyo), electrician tools (Klein Tools, Knipex, Wera), plumbing (pipe wrenches, press jaws, soldering), welder (helmets, torches, electrodes), automotive (socket wrenches, diagnostic tools, jacks), maintenance technicians (lubricants, seals, spare parts). Foam inlay: pick-and-pluck for variable configuration, or CNC-milled for fixed sets. Special options: trolley (trolley series), aluminum tool holders, RFID tag integration for tool tracking, integrated scale, USB charging port. 3M-Pelican, Hazet, Stahlwille as reference customers for compatible sets.

Weapon cases: 7-series long (specifically for rifles up to 1.2m length) or 8-series premium. Requirements by weapon type: long weapons (rifles, shotguns, carbines) — 7-series 8012 (800*350*120mm) to 9015 (900*400*150mm), foam inlay with rifle profile + scope protection, magazine slots, ammunition compartment. Short weapons (pistols, revolvers) — 1-series or 6-series small, 3015 (300*220*150mm) for 1-2 pistols. Optics (telescopic sight, red dot) — foam with cutouts for optic diameter up to 56mm. Accessories — ammunition, cleaning kit, hearing protection, shooting glasses. Security requirements: TSA lock or tamper-evident combination lock. On request: special security seals as evidence against unauthorized access. Inner lining: plush or felt against scratches (premium +USD 5/box). Shipping: weapon shipping requires specialized forwarder with weapon transport license. Added value: Kexin works with FedEx Firearms, UPS Pro-Forma-3.

Yes, 60+ countries and 20+ industries. Anonymized references per industry (detailed case studies with contact referral on request): Industrial & MRO — 8 German SMEs (tool case procurement, 5-10K pieces/year each). Photo & Broadcasting — 6 European TV stations, 4 photo rental houses. Drones & UAV — 50+ drone operators in DE/AT/CH, US surveying firm, forestry, mountain rescue. Defense & Military — 3 NATO partner defense logistics, 2 US DoD suppliers, 1 German BwB chain. Medical & Pharma — 4 medical device manufacturers (FDA-compliant, since 2018), 2 hospital chains, 1 pharma logistics provider. Marine — 5 coastal guard districts, 3 water sports rental. Customer testimonials: anonymized on request or via Trustpilot / ProvenExpert (planned Q4 2026). Distributor partner program: 12 active distributors in DE/FR/IT/UK/ES/NL/AU/JP. Full list: [email protected].